A.     OF COURSE I’M LISTENING TO YOU WHAT’D YOU SAY?

B.     WHAT HINDERS PROPER COMMUNICATION?

C.     THE IMPORTANCE OF TRAINING LEADERS TO COMMUNICATE

D.     WE DO NOT LISTEN TO THE EVIDENCE

E.     EFFECTIVE COMMUNICATIONS, A LEADERSHIP CHALLENGE

F.     SOME KEY STEPS TO EFFECTIVE  COMMUNICATIONS

G.     GOOD COMMUNICATORS ARE ALWAYS EXCELLENT LISTENERS

H.     ATTRIBUTES OF A GOOD LISTENER

1. Concentration:
2. Attention:
3. Eye contact:
4. Receptive Body Language:
5. Understanding of Communication Symbols:
6. Objective:
7. Restating the message:
8. Questioning/Clarifying:
9. Empathy, not sympathy:
10. Strategic pauses:
11. Don’t interrupt or interject:
12. Leave the Channel Open:
13. Keep your mouth shut:

I.     COMPANY NEWSLETTERS

Keys to Effective Newsletters

1. Know your audience:
2. Know your purpose:
3. Pack it with fresh information:
4. Keep on a regular schedule:
5. Make your newsletter’s name an attention grabber:
6. Write your newsletter’s articles objectively:
7. Write to express, not to impress:
8. Proofread, proofread, proofread:
9. Use front-page articles to draw in readers:
10. Use at least one graphic per page:
11. Articles that educate your employees can reduce
    your company’s labor costs: