CHAPTER IV

    SECRETS OF PEOPLE DEALINGS AND MOTIVATION

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A.     MOTIVATION - ONE KEY TOWARDS REDUCING ABSENTEEISM AND TARDINESS

1. Introduction to Motivation
2. Our Need Is To Understand the Needs of Others
3. The Greatest Need of People Is To Be Themselves

B.     MASLOW’S MOTIVATION THEORY

Level 1: Physical Needs
Level 2: Security Needs
Level 3: Social Needs
Level 4: Ego Needs
Level 5: Self-Fulfillment

C. PEOPLE PROBLEMS: CAUSES

D. DOUGLAS McGREGOR’S THEORY "X" AND THEORY "Y"

1. Theory X:
2. Theory Y:

E.    SOME SUGGESTED WAYS TO SOLVE THE PEOPLE PROBLEM

F.     HOW TO UNDERGO POSITIVE CHANGES IN YOUR ORGANIZATION

1. Definition of Human Relations
2. Objective of Human Relations
3. Definition of Motivation
4. Objective of Allowing People to be Themselves While at Work

G.     THE CHALLENGE OF "RESISTANCE" IN TODAY’S HUMAN RELATIONS TECHNOLOGY

1. What is Resistance?
2. Why Do People Resist Change?
3. Understanding the "Why" of Resistance
4. What Resistance Should Tell You

H.     USE OF PARTICIPATION

1. Explain:
2. Be Alert:
3. Meetings:
4. Encourage:
5. A Word of Caution About Participation In Changes

I.     PEOPLE DEALINGS

1.      Morale

a. Identifying
b. Who Is Management?
c. How Close Can You Get?
d. A Reasonable Approach

2.     Dissatisfaction

a. Criticism
b. Absolute Versus Relative Dissatisfaction
c. Setting Goals

3.     Direction

a. Skip No Steps
b. The Need to Interact

4.     Motivation

a. Motivations Change
b. Always Keep the Goal Clearly In-Sight

5.     Control

a. Areas of Control
b. Find Their Potential And Let Them Achieve It

6.     Attitude

a. Long-term Employees
b. Terminate?

7.     Seven People Dealing Ideas That Motivate

a. Flatter Your People With Your Personal Interest
b. Be Consistent In Your Treatment Of Your People
c. Build Up the Confidence and Pride of Your People
        by Regularly Consulting With Them
d. Always Set an Example

 INDICATORS OF PEOPLE ORIENTED COMPANIES