SYNOPSIS

Customers want and expect top quality regardless of what they pay for your product. This proprietary eBook is designed to provide the basics of a workable, cost-effective Quality Assurance program. You will find the necessary steps and information to ensure total product quality of your products thereby assuring consumer acceptability. The information is written in an easily understood format. Examples forms are provided throughout the text. Satisfied customers world-wide have told us that the contents are applicable to any product or process.  If you want to have an excellent Quality Assurance program you just need to follow and use the wisdom, ideas, tools and examples this eBook contains. So, not only will you learn how to improve your quality, you'll be able to avoid costly mistakes made by other companies.

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TABLE OF CONTENTS

A.     INTRODUCTION

B.     WHAT IS QUALITY ASSURANCE?

C.     WHY QUALITY ASSURANCE

D.     MANAGEMENT COMMITMENT

E.     HOW IS QUALITY MAINTAINED

F.     DEFINING QUALITY REQUIREMENTS

1.         A Written Statement:

2.         A Numerical Statement:

3.         Diagrams or Photographs :

4.         Physical Samples:

G.    FINISHED PRODUCT QUALITY STANDARDS

1. Major Defects

2. Minor Defects

H.    QUALITY STANDARDS IN-PROCESS

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