UTILITY TEAM MEMBER PROGRAM
Written and compiled by: Gene Levine, Gene Levine Associates
Management Advisors - Since 1965

Our clients needed an advanced people-dealing and manufacturing approach to dramatically improve their ability to meet their customer’s quick response requirements. This manual contains our entire proprietary and comprehensive Utility Team Member Program that answered their needs. 

This forward-thinking, proven program helps develop well-trained/cross-trained utility employees in the surest, safest manner within a rapid timeframe. It has universal applicability.

Since 1965, we've written tailored educational materials for every conceivable business or organization. Click here to peruse a list of some companies that use our training materials and expertise.

This is not your typical, bookstore limited  "Dummy" type manual. This is a premier encyclopedic text intended for people who fully understand that they get what they pay for. It is used in our well-known seminars and is also purchased by universities and business colleges. So, if you can find a better and more complete guidebook anywhere on this subject, send it to us and we will refund your postage and twice what you paid. Period!!!!

    

The Program Includes:

smlrdbal.gif (882 bytes)Rationale for the Program

  • How Many Cross-trained Utility Employees is Enough?
  • Which Employees to Select?
  • Some Paradigms Regarding Employee Performance.

smlrdbal.gif (882 bytes)Authoritative Job Description For A Utility Team Member

  • Overview and relationship and/or responsibilities to other departments and peers.
  • Policies concerning Utility Team Members.
  • Additional Work Assignments.
  • Initiative and Training Required.
  • Working Hours.
  • Qualifications for Employment.

smlrdbal.gif (882 bytes)Utility Employee selection criteria.
smlrdbal.gif (882 bytes)Required cross-training criteria.
smlrdbal.gif (882 bytes)Qualifications for certification.
smlrdbal.gif (882 bytes)Discussion of Utility Employee compensation plans.
smlrdbal.gif (882 bytes)Numerous other ideas to get your program going.

Includes a sample graduation certificate

Spiral bound

3rd Edition: Recently Revised 2007

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