Our clients needed an advanced people-dealing and manufacturing approach to dramatically improve their ability to meet their customer’s quick response requirements. This manual contains our entire proprietary and comprehensive Utility Team Member Program that answered their needs.  This forward-thinking, proven program helps develop well-trained/cross-trained utility employees in the surest, safest manner within a rapid timeframe. It has universal applicability. Since 1965, we've written tailored educational materials for every conceivable business or organization. Click here to peruse a list of some companies that use our training materials and expertise. This is not your typical, bookstore limited  "Dummy" type manual. This is a premier encyclopedic text intended for people who fully understand that they get what they pay for. It is used in our well-known seminars and is also purchased by universities and business colleges. So, if you can find a better and more complete guidebook anywhere on this subject, send it to us and we will refund your postage and twice what you paid. Period!!!!

The Program Includes: Rationale for the Program How Many Cross-trained Utility Employees is Enough? Which Employees to Select? Some Paradigms Regarding Employee Performance. Authoritative Job Description For A Utility Team Member Overview and relationship and/or responsibilities to other departments and peers. Policies concerning Utility Team Members. Additional Work Assignments. Initiative and Training Required. Working Hours. Qualifications for Employment. Utility Employee selection criteria. Required cross-training criteria. Qualifications for certification. Discussion of Utility Employee compensation plans. Numerous other ideas to get your program going. Includes a sample graduation certificate Spiral bound 3rd Edition: Recently Revised 2007

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